Included support hours are allocated per billing cycle to cover on-demand tasks like content uploads, banner updates, layout tweaks, or plugin additions. Unused hours do not roll over; however, if you have remaining time at the end of a cycle, our team automatically uses it to perform proactive improvements—such as optimizing heavy image assets, cleaning unused database tables, or strengthening security rules.

Yes. A large portion of our clients come to us with legacy platforms created by third-party agencies or former developers. Upon onboarding, our engineers perform a complete codebase, database, and infrastructure audit. We identify hidden security vulnerabilities, resolve existing bugs, document custom code, and clean up technical debt to bring your website to enterprise standards.

No. All standard Besolve maintenance plans run on a flexible, month-to-month basis with no long-term lock-in. You have full control to upgrade, downgrade, or cancel your maintenance subscription whenever your business needs change (with a standard 30-day notice). We also provide a discounted annual billing option if you prefer long-term budget predictability.

Search engines heavily penalize slow, unmaintained, or insecure sites. Our proactive maintenance directly supports your search optimization by:

Maintaining Green Core Web Vitals: Keeping metrics like LCP, INP, and CLS optimal for search algorithms.

Preventing Outage Penalties: Uptime monitoring ensures search crawler bots never encounter extended server downtime.

Protecting Brand Reputation: Active firewall monitoring prevents domain blacklisting caused by injected malware or spam links.

Fixing Technical Errors: Continuous scanning eliminates broken 404 links, redirect loops, and database timeouts.