Frequently Asked Questions

We're a passionate team of IT experts, delivering innovative solutions that empower your business and drive growth.

General Information

What IT solutions do you offer?
We provide a comprehensive range of services including cloud computing, cybersecurity, software development, Website & Application Development, Digital Marketing, data analytics, and IT consulting, all tailored to your business needs.
Which industries do you serve?
At Besolve, we build tailored, high-performance technology solutions for businesses operating in highly competitive markets. While our engineering framework is flexible enough to support virtually any sector looking to scale, we hold deep domain expertise and offer specialised software development for the following industries:
Real Estate & Construction
Education & Campus Management
Healthcare & Medical Centers:
Manufacturing & Logistics:
Retail & FMCG
Whether you run a fast-scaling enterprise or a specialised boutique operation, our team optimises your internal infrastructure so you can focus entirely on bottom-line growth.
How experienced is your team?
Experience isn’t just measured in years; it’s proven through delivered value. Besolve has spent well over a decade engineering enterprise-level software, custom web applications, and strategic IT frameworks globally. Our multi-disciplinary team consists of veteran senior software developers, solution architects, dedicated QA testers, and experienced project managers.

Every developer on our roster stays trained on modern tech stacks, relational database protocols, and robust security frameworks to ensure your architecture is built for today and scalable for tomorrow. By pairing deep technical insight with business process outsourcing (BPO) knowledge, our team bridges the gap between raw code and tangible operational efficiency.
Can your services be customised?
The short answer: Absolutely. We do not believe in rigid, one-size-fits-all platforms.

Every business operates on its own unique logic, workflows, and culture. At Besolve, we treat customisation as a standard requirement, not a premium add-on.

Our dynamic software systems—ranging from bespoke CRM engines to custom Enterprise Resource Planning (ERP) installations—are designed with a modular blueprint.

We take the time to map your workflows before writing a single line of code, ensuring that the final deployment aligns perfectly with your distinct business objectives.
How do I get started with your services?
If you are interested in a Software Development, ERP, APPs Development, new website, website redesign give a call at +1-571-600-6001 to get started. We will discuss with you all your needs and work with you to put together a detailed scope. Once signed off on we will begin the design and develop your work and keep working with you from there.
How much does a website cost?
The cost of a website varies depending on what you need. Our company does not have set packages, but rather design sites around what you want and need. Smaller sites that don't require a lot of programming will cost a lot less than those requiring extensive programming. Give our company a call if you are looking for an estimate for your site.
How much does a software/APPs cost?
Rates vary, depending on skills, timelines, project nature etc. Typically, a Senior Developer would work at the rate of $25/hour (isn't it too low?).
The cost of software/APPs varies depending on what you need. Our company does not have set packages, but rather design and development around what you want and need. Smaller software/APPs that don't require a lot of programming will cost a lot less than those requiring extensive programming. Give our company a call if you are looking for an estimate for your software/APPs.
If I purchase a website from “BESOLVE”, do I own the website?
Once your website's design & development charges is paid in full you own the website. If any changes or updates are needed we are here to help, but you own your files.
Do you offer website hosting?
“BESOLVE” offers domain registration and hosting service through http://www.besolve.online We also offer a year of FREE hosting with the purchase of a new website.
What benefits can you guarantee?
All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 60% cost-saving over on-site development
Results guarantee: Progress-linked payments weighted toward the end
What is the quality of people you employ?
The quality of a software development company is ultimately the quality of its people. Our people are very strong for software projects: • Are English-speaking Graduate/Post-Graduate Engineers
• Have multiple years of industry experience
• All people have experience on off-shore projects with US/European clients
• Most people are from premier engineering institutes (IIT, IIM, BITS, REC etc.) or have proven exceptional abilities
• Most Project Leads have spent 2+ years residing in the US/Europe
• Are industry-certified (MCSD, MCP, Sun-certified)
• “BESOLVE”'s selection process includes a 1-hour written technical test, 4+ hours of interviewing, reference checking and actual problem-solving on the computer!
For all that you claim, isn't the rate too low?
The rate is low not because of technical limitation, but simply because we operate from India, where living costs are much lower due to international economies and exchange rates. It is our strategy to pass on these location advantages to our clients.
What are your payment models?
We work either for fixed-price projects, or on per-hour rates basis. For long-term committed clients who prefer time-based billing, we also offer a monthly rate.
What are your payment terms?
For fixed-price projects: Advance: 50%
On design approval: 20%
Beta release: 10%
Final release: 20%
For per-hour rate projects:
Fortnightly/monthly
These are typical distributions and individual projects may differ in details.

Technical & Support

How secure are your IT solutions?
Security isn’t an afterthought at Besolve—it is the foundation of everything we build. We employ a multi-layered, zero-trust cybersecurity framework to safeguard your digital assets.

We design our IT infrastructure to proactively neutralise threats before they ever reach your business, ensuring maximum uptime and peace of mind.
What is your implementation timeframe?
Because every business has unique requirements, our implementation timelines vary depending on the scope and complexity of the project. However, we prioritise speed without ever sacrificing quality.

Here is a general look at our structured onboarding roadmap:

Standard Deployments (e.g., cloud migrations or software integrations): Typically take 2 to 4 weeks.

Enterprise-Level Solutions (e.g., custom infrastructure overhauls): Typically take 6 to 12 weeks.

During our initial consultation, we provide a detailed project roadmap with clear milestones, ensuring your solution is delivered on time, on budget, and with minimal disruption to your daily operations.
How do you ensure data privacy?
We understand that data is your most valuable asset. Besolve adheres to the strictest international data protection standards to guarantee your proprietary information remains confidential and compliant.

Regulatory Compliance: Our solutions are built to align with major industry regulations, including GDPR, HIPAA, and PCI-DSS.

Strict Confidentiality: We implement stringent data isolation practices, ensuring your data is never mixed, shared, or exposed to unauthorised parties.

Data Governance: You retain 100% ownership and control over your data. We simply provide the secure pipes and vaults to keep it safe.
What support options do you offer?
We don't just hand over the keys and walk away. Besolve offers flexible, comprehensive support tiers designed to act as an extension of your internal team.

Our support ecosystem includes:

24/7/365 Help Desk: Around-the-clock technical assistance for critical system issues.

Dedicated Account Managers: A single point of contact who understands your business goals and IT history.

Multi-Channel Communication: Reach our expert engineers instantly via phone, email, or a dedicated live-chat portal.

Tiered SLAs: Customised Service Level Agreements (SLAs) that guarantee fast response and resolution times based on your operational needs.
Do you offer ongoing maintenance and updates?
Yes. Technology evolves rapidly, and out-of-date software is one of the leading causes of security breaches. Besolve provides proactive, ongoing maintenance to keep your systems running at peak performance.

Our proactive maintenance package covers:

Automated Patch Management: Seamless software and security updates scheduled during off-peak hours to avoid downtime.

Performance Optimisation: Continuous system tuning to ensure your infrastructure scales smoothly alongside your business growth.

Predictive Backups: Routine, automated data backups with verified disaster recovery protocols so you can recover instantly if the unexpected happens.

Don’t Hesitate to Contact Us

Call Us
USA - +1 571 600 6001
IND - +91 98992 20048
Email Us
Support@besolve.in
Office Hours
Mon - Sat: 9.00am - 7.00pm
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